Effective Date: January 1, 2025
Last Updated: January 1, 2025
At Incardireb, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
Table of Contents
1. Information We Collect
Personal Information You Provide
We collect information you provide directly to us, including:
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Username, password, and profile information
- Communication Preferences: Newsletter subscriptions, marketing preferences
- Course Information: Experience level, speaking goals, areas of interest
- Payment Information: Billing address and payment method details (processed securely by third-party payment processors)
- Correspondence: Messages, inquiries, feedback, and other communications
Information Collected Automatically
When you visit our website, we automatically collect certain information:
- Usage Information: Pages viewed, time spent on pages, click patterns
- Device Information: IP address, browser type, operating system, device identifiers
- Location Information: General geographic location based on IP address
- Referral Information: How you arrived at our website
Information from Third Parties
We may receive information about you from:
- Social media platforms when you interact with our content
- Business partners and affiliates
- Public databases and marketing data providers
- Professional references and referrals
2. How We Use Your Information
We use your information for the following purposes:
Service Provision
- Deliver public speaking courses and coaching services
- Schedule and conduct training sessions
- Process payments and manage billing
- Provide customer support and respond to inquiries
- Create and manage your account
Communication
- Send newsletters, tips, and educational content
- Notify you about course updates and new offerings
- Respond to your questions and feedback
- Send administrative messages and service updates
Improvement and Analytics
- Analyze website usage and improve our services
- Conduct research to enhance our training programs
- Develop new features and offerings
- Monitor and prevent fraud and abuse
Marketing and Advertising
- Send promotional materials about our services (with your consent)
- Personalize content and advertising
- Conduct market research and surveys
Legal and Compliance
- Comply with legal obligations and regulations
- Protect our rights and interests
- Resolve disputes and enforce agreements
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:
Service Providers
We share information with trusted third-party service providers who assist us in:
- Payment processing
- Email delivery and marketing automation
- Website hosting and analytics
- Customer support tools
- Video conferencing platforms for virtual sessions
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal process or government requests
- Protect the rights, property, or safety of Incardireb, our users, or the public
- Investigate and prevent fraud or security issues
- Enforce our terms of service
Consent
We may share information with your explicit consent for specific purposes not covered above.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Security Measures
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and employee training
- Secure hosting and backup systems
- Incident response and monitoring procedures
Your Responsibility
You are responsible for:
- Keeping your account credentials secure
- Using strong, unique passwords
- Promptly reporting any security concerns
- Logging out of shared devices
Important: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
- Ask about how your information is processed
Correction and Update
- Correct inaccurate or incomplete information
- Update your profile and preferences
- Modify your communication preferences
Deletion
- Request deletion of your personal information
- Close your account and remove data
- Note: Some information may be retained for legal or business purposes
Restriction and Objection
- Restrict certain processing activities
- Object to marketing communications
- Opt out of automated decision-making
Exercising Your Rights
To exercise these rights, contact us at [email protected]. We will respond within the timeframe required by applicable law.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Protect our legitimate business interests
Retention Periods
- Account Information: Until account deletion or 7 years after last activity
- Communication Records: 3 years from last contact
- Payment Information: 7 years for tax and accounting purposes
- Marketing Data: Until you unsubscribe or object
- Website Analytics: 26 months (Google Analytics default)
When personal information is no longer needed, we securely delete or anonymize it.
8. International Data Transfers
As a Canadian company, we primarily process data within Canada. However, some of our service providers may process data in other countries, including the United States.
Safeguards
When we transfer data internationally, we ensure appropriate safeguards are in place:
- Standard contractual clauses
- Adequacy decisions
- Service provider certifications
- Strong data protection agreements
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
If you are a parent or guardian and believe we have collected information about your child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Notification of Changes
- We will post the updated policy on our website
- We will update the "Last Updated" date
- For material changes, we may send email notifications
- We may display prominent notices on our website
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Phone
Incardireb
Attention: Privacy Officer
123 Bay Street, Suite 800
Toronto, ON M5H 2Y2
Canada
We will respond to your inquiry within 30 days or as required by applicable law.